Welcome to Organic Cloth Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing our sustainable clothing products. By accessing our website and making a purchase, you agree to these terms in full.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users aged 18+ worldwide, excluding certain remote areas and parts of Asia as specified in our shipping policy. You agree to provide accurate information when creating an account or making purchases.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, and product designs, is the property of Organic Cloth Shop and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our organic and recycled clothing (including shorts, socks, shirts, sweatpants, and t-shirts). However, slight variations in colour or texture may occur due to the natural materials used. Product images are for illustrative purposes only.

2.2 Sustainability Commitment

All our products are made from certified organic or recycled materials. We provide transparent information about our sustainable practices and ethical sourcing on our website.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel orders for any reason, including suspected fraudulent activity or product unavailability.

3.2 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. Payment is processed at checkout, and your order will be processed within 1-2 business days.

3.3 Pricing and Currency

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices but will honour the price at the time of your order.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping (£12.95): Via DHL or FedEx, delivered within 10-15 business days after dispatch
  • Free Shipping: For orders over £50 via EMS, delivered within 15-25 business days after dispatch

4.2 Delivery Areas

We ship worldwide except to certain remote areas and parts of Asia. Customers are responsible for any customs fees or import duties.

4.3 Delivery Issues

Please contact us immediately if your order doesn’t arrive within the estimated timeframe. We’ll work with our carriers to resolve the issue.

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of delivery, except Organic & Recycled Socks (for hygiene reasons) unless defective. Items must be unworn, with tags attached, and in original packaging.

5.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days with your order details
  2. Wait for approval and instructions
  3. Ship items to: Organic Cloth Shop Returns, 16 St Ann Way, Gloucester, GB GL8P 5HW

5.3 Refunds

Refunds are processed within 5 business days of receiving your return, minus original shipping costs. Exchanges are shipped within 3 business days.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate personal and payment information. We’re not responsible for delays caused by incorrect information.

6.2 Product Care

Our organic clothing requires specific care. Follow washing instructions to maintain product quality and sustainability.

6.3 Customs Compliance

International customers are responsible for complying with local import regulations and paying any applicable duties.

7. Limitation of Liability

Organic Cloth Shop’s liability is limited to the purchase price of the product. We’re not liable for:

  • Indirect, incidental, or consequential damages
  • Delivery delays beyond our reasonable control
  • Improper care or use of products
  • Customs delays or fees

8. Privacy and Data Protection

We handle your personal data in accordance with our Privacy Policy and GDPR regulations. We only collect necessary information to process your order and improve your shopping experience.

9. Changes to Terms

We may update these Terms periodically. Continued use of our website after changes constitutes acceptance of the new Terms.

10. Governing Law

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

Contact Information

For questions about these Terms or our products:

Organic Cloth Shop
16 St Ann Way
Gloucester, GB GL8P 5HW
Email: [email protected]

Thank you for supporting ethical fashion with Organic Cloth Shop. We’re committed to providing sustainable clothing while maintaining transparency and excellent customer service.